Home Login Support
Take a look at the guidance below. If you require any further help, contact the Aspire IT Team
I have 2 children using the same device and the two Google accounts keep getting mixed up
We would recommend creating a separate profile for each child within your browser. This ensures that there is only one Google account active at a time.
Follow these steps to manage profiles in Google Chrome.
'Couldn’t find your Google Account' error message
Please make sure you are logging in with the correct details given. All accounts end with @iaspire.org.uk . You must log out of all other Google accounts beforehand.
When I click on an app I get taken to another login page
Some apps require further authentication via Google. Click 'Sign in with Google' and enter your Google login details e.g. bb10@iaspire.org.uk
then simply follow the instructions.
Try downloading the Classroom App and logging in with your Google Account
iOS: Google Classroom on the App Store (apple.com)
Android: Google Classroom – Apps on Google Play
Can't find class in Google Classroom
If you have signed into Chrome with Child A. Please sign out and sign in with Child B
We would recommend creating a separate profile for each child within your browser. This ensures that there is only one Google account active at a time.
Follow these steps to manage profiles in Google Chrome.
Alternatively, open an inPrivate or Incognito mode window in your browser and try to login again.
I'm prompted to install an app because I'm on a mobile device
Where possible, follow the instructions to install the app and login with the specific credentials that have been provided.